Bill & Rod’s Appliance earns Angie’s List Super Service Award
Bill & Rod’s Appliance Inc. of Livonia has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014.
“Our goal is to satisfy every customer we come in contact with. We are constantly working on creating a better experience through prediagnosis of problems to take less time for repair and follow up calls in order to make sure our customers are completely satisfied,” said Joe Legato, general manager.
Only about 5 percent of the appliance repair companies in metro-Detroit have performed so consistently well enough to earn the Super Service Award, according to Angie’s List Founder Angie Hicks. “It’s a really high standard,” she said.
Angie’s List Super Service Award 2014 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
Camelot Hall receives Bronze National Quality Award
Livonia-based Camelot Hall Convalescent Center has been recognized as a 2015 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).
“It is a great honor to be recognized by AHCA/NCAL with a National Quality Award,” said Jacqueline Davis, administrator, Camelot Hall. “Improving the lives of the residents and families we care for every day is what brings us joy.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality Award, Camelot Hall may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver - Achievement in Quality Award.
Camelot Hall was one of 545 centers to receive the Bronze level award.
IHOP celebrates anniversary with 57-cent buttermilk pancakes
In celebration of IHOP restaurants’ 57th anniversary, participating IHOP restaurants will offer each guest one short stack of its buttermilk pancakes in restaurant from 7 a.m. to 7 p.m. on July 7 for 57 cents,three cents less than they cost when Al and Jerry Lapin opened the first International House of Pancakes in Toluca Lake, Calif., in 1958.
Coinciding with the anniversary, IHOP has updated its logo, devoted to the brand’s commitment to keeping guests happy, and has introduced a “Summer of Smiles” program with multiple activities planned to celebrate members of the community and organizations that have devoted countless hours toward philanthropic endeavors that make others smile.
“The great service, delicious food, and wonderful experiences at IHOP restaurants have been making guests smile for 57 years,” said Kirk Thompson, vice president, marketing, IHOP. “And while our beaming new logo perfectly captures our heritage of happiness, our 57th Anniversary celebration takes it a step further celebrating the generosity of others in their endeavors to make those less fortunate smile.”
IHOP now has1,650 restaurants in 11 countries and U.S. territories. The Livonia IHOP is at 14200 Middlebelt Road.
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